Refunds

Full refund if we’re late

If we don’t deliver within 72 hours of you sending your answers (the questions on your order page after payment), you get a full refund. Ask on your order page’s contact address or at info@leakproof.agency. You can keep what we deliver when it arrives: the report, and for the Deep Dive + Live Test the video, and we still hold your 30-minute call.

A refund also takes back the payment’s credit toward a build: if you already used it, the build’s price goes up by the same amount.

If we can’t do it at all

If we can’t review your funnel (for example, the address doesn’t work), we refund you in full, without you asking. If only the live test of a Deep Dive + Live Test can’t be done (for example, the funnel needs a payment to book), we tell you, deliver the rest, and refund you in proportion to the part we couldn’t do (the live test and what depends on it).

Changing your mind

• Before we start (your order page still shows only “Payment confirmed”): write to info@leakproof.agency and we refund you in full.
• While we work (before delivery): write to info@leakproof.agency. We stop and refund what you paid, minus a fair share for the work already done, in proportion to the whole Deep Dive. Consumers in the EU and UK have this right by law for 14 days after payment (see Terms §6); we offer it to every buyer until delivery.
• After delivery: what we delivered is yours (the report, and for the Deep Dive + Live Test the video), and the right to cancel has ended (you confirmed this at checkout). We don’t refund a delivered Deep Dive because you changed your mind. If something we delivered is clearly wrong or missing, tell us within 14 days and we fix it; if we can’t, we refund you in proportion.

How refunds are paid

• Card (Stripe): back to the card you paid with. It usually shows within 5 to 10 business days.
• Crypto: refunded by hand, [in the coin you paid with / in USDC], to an address you send us, for the US dollar amount you paid. [Who pays the network fee.]

Refunds go back to the person who paid. We answer refund requests within [2 business days].